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Master of Service/Production Management (MSPM)

MSPM 510 Service/Production Operations Management
Focuses on management of production activities of goods and services. Also emphasizes the understanding of strategic issues underlying operations management and prepares students to perform analyses of decision problems as well as to recognize a problem requiring application of these methods. The course orients students in problem-solving skills encountered in managing the making of goods and services with emphasis on the ability to develop and approximate models for complex situations and to give an understanding of strategic issues involved in operations. 3 credit hours.

MSPM 520 Research Tools and Methodology
Introduces principle and procedure of designing and conducting research. Students will learn quantitative and qualitative analysis techniques in research methodology, problem identification, hypothesis testing, data collecting, data processing, data analyzing and research conclusion. 3 credit hours

MSPM 530 Supply Chain Management
Explores the basic concepts of managing the flow of materials in a typical enterprise supply chain. Students will examine a complete overview of material flow, from internal and external suppliers, to and from the enterprise. 3 credit hours.

MSPM 550 Managing Service and Production Lean/Six Sigma
Provides the foundation, tools and a practical guide to understanding, assessing, implementing and managing Lean Six Sigma. 3 credit hours.

MSPM 570 Service/Production Management Information Systems
Introduces students to the concepts and practical applications that computers are vital to operations decision-making. The role of the information system in a systems operation of an organization will be discussed. Introduces the application of e-business in an operations/production environment in a rapidly growing business economy. 3 credit hours.

MSPM 590 Global Business Management
Provides students with a specific focus on business practices and management challenges in the global arena. Students learn about the critical dimensions of the global business fundamentals, develop a global business mindset in helping challenges faced by businesses in their quest for competitive positioning in global markets. 3 credit hours.

MSPM 610 Service/Productions Operations Strategy
Covers advanced operations management principles. Designed to provide an understanding of how the operations function can provide a competitive advantage for business. Focus will be on what every manager should know about operation strategy-both domestic and global. Provides a framework for understanding both familiar and unfamiliar operations, their management, as well as the interrelationships between operations and other functional areas of the business enterprise. 3 credit hours.

MSPM 630 Organizational Theory and Behavior
Presents key themes/concepts such as managerial assumptions about human nature, the psychological contract, and the organization as a dynamic, open, coping developing system. The thrust of the course is to develop a more diagnostic point of view towards organizational phenomenon from the vantage point of understanding human behavior. 3 credit hours.

MSPM 650 Facilities Design and Planning
Presents to students how to match the performance of facilities (space, environment, information, support services and property assets) to organizational requirements. 3 credit hours.

MSPM 660 Ethics in Industry
Illustrates the business intersection of law, ethics and society. Provides a critical-thinking framework for students to integrate legal, ethics and social reasoning with business practice and analysis. 3 credit hours.

MSPM 680 Managing Technologies and Innovation
Focuses on business strategy issues and management practices related to the management of technology and innovation. Emphasizes leadership skills and attributes that are critically important to the management of organizations that create or employ technologies in the conduct of their business. Also considers the impacts of technology within society and ethical issues related to the management of technology. 3 credit hours.

MSPM 690 Final Project
Integrates the knowledge gained from the program by addressing a major issue in service and/or production environment. Students will conduct necessary research, implementation, and assessment in related area of their choosing. A formal written report and oral presentation will be required at the end of the course. 3 credit hours.

For an informational packet, contact Jeanne Patton at:
Jeanne_Patton@friends.edu
Office: 316-295-5901
Toll Free: 1-800-794-6945
Address: Friends University 2100 W. University, Wichita, KS 67213

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