COVID-19 FAQ for Students

Below is a set of frequently asked questions that students may have in regards to Friends University and COVID-19:

FAQs on Updates Grading Policy

FAQs on Student Town Hall Meeting from April 15, 2020


Q. Is Friends University open?

A. Yes, however the daily operation has changed slightly with a partial campus shut down. Classes resume in the online format on Monday, March 30. Most faculty and staff are working remotely, and some essential staff are working on campus. Continue to call campus numbers and email our teams for information and questions.


Q. Are Admissions campus visits, tours and information sessions being affected?

A. Yes. All campus visits and tours are being held virtually thorough April 30. Please contact megan_rainwater@friends.edu or call 316-295-5103 to arrange a tour.


Q. Will Commencement still take place?

A. Due to the local health regulations on large gatherings, our Commencement scheduled for May 9 has been cancelled. We are planning a future celebration to honor the Class of 2020 graduates in August. Please visit the Commencement page for more information.


Q. Are all other on-campus events cancelled?

A. Yes, all on-campus events have been cancelled at this time.


Q. Will Friends University spring athletic teams continue to compete this season?

A. All spring athletic events have been cancelled.


Q. How will the athlete’s eligibility be affected by Coronavirus?

A. The NAIA has extended eligibility for spring athletes. Please check with your coach or visit NAIA.org for more information.


Q. I am an international student. What does that mean for me?

A. As long as an F-1 student maintains full-time enrollment and actively participating in courses, he/she will be considered in status. Due to the current health situation, international students who are taking 100% online are still considered in status.


Q. Will spring semester charges be refunded?

A. Refunds or credits will be provided to students who move out of their residence hall and return to their permanent residence. Refunds or credits for residence halls or meal plans will be calculated on a prorated basis adjusted for financial aid if appropriate. (Commuter meal plans will also be included.) Student accounts and financial aid records will be processed by the end of the spring semester for students who have moved out of campus housing. We appreciate your patience as this will be a manual process evaluating each student’s account. Please note: There will be no tuition refunds since we plan to help you finish the year strong and online!


Q. I am enrolled in a studio course. Will it continue?

A. Students should communicate with professors to receive instruction and expectations for class requirements.


Q. I am enrolled in a class with a lab section. Will it continue?

A. Students should communicate with professors to receive instruction and expectations for class requirements.


Q. I am having trouble accessing my classes online. What should I do?

A. If you are having trouble accessing your classes online, please contact the help desk at helpdesk@friends.edu to assist you.


Q. Will work-study jobs on campus be affected?

A. Work-study students are encouraged to communicate with their supervisors to determine the status of their role in their current position. If work-study students are not able to continue in their current position, they should reach out to Human Resources to discuss a possible alternative position.


Q. Is summer and fall 2020 registration and advising available?

A. Advising is now open and registration begins on Monday, April 6.


Q. Are counseling services available to students, faculty and staff?

A. Students can contact ComCare of Sedgwick County at 316-660-7500 or call 211. Faculty and staff can contact EMPAC at 316-265-9922.


Q. What should I do if I suspect I have COVID-19?

A. Contact your health care provider immediately and seek their advice.


Q. What can I do to protect myself and others against COVID-19?

  • Avoid close contact with people who are sick.
  • Avoid touching your eyes, nose, and mouth.
  • Stay home when you are sick. If you have a positive flu test, honor the 5 days after symptoms started rule. Do not come back to school until you have waited the full 5 days.
  • Cover your cough or sneeze with a tissue, then throw the tissue in the trash. When a tissue is not available, cough or sneeze into your elbow or shoulder.
  • Clean and disinfect frequently touched objects and surfaces using a regular household cleaning spray or wipe.
  • Wash your hands often with soap and water for at least 20 seconds, especially after going to the bathroom; before eating; and after blowing your nose, coughing, or sneezing. If soap and water are not readily available, use an alcohol-based hand sanitizer with at least 60% alcohol.

FAQs for the updated P/D/F grading option

We have compiled a list of questions to aid in an alternate grading decision. If you have additional questions, please contact your advisor.


Q. Do I have to switch all my credits from graded to the P/D/F option?

A. No. A student may determine how many classes if any, they want to switch to the Pass/D/Fail grading system up to 15 credit hours.


Q. How will this grading option affect my GPA?

A. Under the P/D/F option, the pass (P) grades are not factored into a student’s term or cumulative grade-point average. The Ds and failure (F) grades are calculated as normal in the GPA. The credit hours will count towards the 124 hours needed to graduate.


Q. How does this impact graduate classes?

A. Graduate courses will not be provided with the P/D/F option. All graduate courses, even if enrolled as an undergraduate student, will continue their original grading scale.


Q. How will this grading option affect my financial aid?

A. Students who take credits on the P/D/F option grading system will be considered to make progress towards their undergraduate degree. Please keep in mind that a failed grade or a withdrawal is not considered successful completion of a course for financial aid purposes. Students on financial aid warning, probation or suspension should check with the Financial Aid office to determine the best option.


Q. How will this affect my academic standing if I am on academic probation?

A. All graded courses will figure into a student’s GPA. Under the P/D/F option, the pass (P) grades are not factored into a student’s term or cumulative grade-point average. The Ds and failure (F) grades are calculated as normal in the GPA. If a student on probation chooses to move credits to the P/D/F option and they pass the course, they would continue academic probation. If you have specific questions, please contact the Registrar’s office by e-mail: Registrar@friends.edu or phone: (316) 295-5400.


Q. How does this impact my major?

A. The P/D/F option will meet the graduation requirement for classes in a major. However, students should consult with their instructor and academic advisor or Academic Success Coach to determine the pros and cons of their major and career decisions. Graduate school admission requirements may discourage an undergraduate student seeking graduate school admission from considering this option.


Q. How does academic grading impact athletic eligibility?

A. Student-athletes should consult with their coach or Dr. Dick Teter, faculty athletic representative, to determine if this is a good option for the student.


Q. How do these hours count toward the 124 hours required to graduate?

A. Credits completed under the P/D/F grading system will count towards the 124 hours needed to graduate unless the student fails the course. Please remember that a “D” grade may only count in some general education courses and elective credits. All major courses must be completed with a passing grade (“P”).Updated Grading Policy

Student Town Hall Meeting Questions and Answers from April 15, 2020

On Wednesday, April 15, 2020, Dr. Carey hosted a virtual Student Town Hall Meeting updating students on where we are during this pandemic and how Friends University is moving forward. Questions and answers were compiled and are listed below for reference.


Q. Will student counseling be offered over the summer?

A. Yes, the Center on Family Living is offering telemental services for students. Visit here for more information and to request services. Students may also contact 2-1-1 for a current list of mental health resources or the main line at Comcare of Sedgwick County at 316-660-7700.


Q. Can students access the food pantry?

A. Yes. Contact Kim White at 316-295-5685 or whitek@friends.edu to make arrangements to pick up food pantry items.


Q. Is summer housing available?

A. Please contact the Residence Life office at reslife@friends.edu or 316-295-5500 for specific housing details.


Q. Will students be living on campus for the fall semester?

A. Currently, we are moving forward with students being back on campus and living on campus for the fall semester. In the event this is altered, we will notify students immediately.


Q. Will funds from the C.A.R.E.S Act go to student workers?

A. We will comply with Federal guidelines to formulate any payments that will be made to student workers if they qualify.


Q. Should students apply for unemployment?

A. If students are no longer working due to COVID-19, we recommend contacting the Department of Labor for your state. The Kansas Department of Labor website can be found here.


Q. How does the new grading system work?

A. Friends University has updated the academic policy for choosing the Pass/D/Fail (P/D/F) option instead of the traditional grading scale. This is an option for students to consider. We advise all students to consult with their academic advisor, academic success coach, instructor, coach, financial aid or others to ensure they are making the best decision. These decisions take time and under the unique COVID-19 circumstances, the deadline for the P/D/F option has been extended to May 18, 2020.

Students must complete the Alternate Grading form which requires an advisor signature and must be submitted to the registrar@friends.edu no later than 11:59 p.m. on May 18, 2020.


Q. Will there be refunds on meal plans and room and board?

A. Friends University will provide grants and credits or a combination of the two on a prorated basis, for meal plans and room and board based on Federal guidelines.


Q. What is the best way to make payments on my current school account?

A. Student account payments can be made in the following manner:

  1. Online with Self Service Banner.
  2. Over the phone by calling the cashier at 316-295-5865. All major credit cards are accepted.
  3. Mail a check with your student ID on the memo line to:
    Friends University
    Attn: Student Accounts
    2100 W. University Ave.
    Wichita, KS 67213

For additional questions or concerns on student accounts, contact Student Account Services at sas@friends.edu or 316-295-5630.


Q. How will students return rented books to the bookstore?

A. To return rented textbooks:

  1. Go to www.friendsushop.com and click “sign-in.”
  2. Once signed into your account, click “rentals” to view all the titles currently rented-out.
  3. Click “return all rentals by mail” and select the books you wish to check-in.
  4. Print your free return label and packing slip. Package the books and packing slip and ship your items back to the bookstore.

Note: Students who ordered their books online from the bookstore can get a shipping label for return via FedEx by signing into their rental account. When Casado reopens, books will be accepted in person. Late fees will not be charged until June 1, 2020. For more information or questions, contact Michael Sullivan at msullivan@follett.com.


Q. Will Declining Card Balance (DCB) accounts carry over to the fall?

A. No, DCB accounts will not carry over to the fall semester.


Q. Will graduation take place in August or in October at Homecoming?

A. Our Commencement committee is working on an in-person event on Aug. 8. Students will be notified with additional details as soon as the graduation plans have been finalized.


Q. Will fall student campus events take place?

A. We are planning for fall events and will follow any health and safety guidelines suggested.


Q. Will the fall sports season be pushed back?

A. We are planning to proceed as normal but do have contingency plans in place. The athletic training staff and strength coaches are looking at safe ways athletes can do strength training and conditioning over the summer if the need should arise.


Q. Will students who are not in the area or out of state be able to come back and retrieve their belongings?

A. Yes, we have faith students will be back on campus for the fall semester. Students can also contact Residence Life at reslife@friends.edu or 316-295-5500 to make arrangements.


Q. How should I finalize my plans for next semester?

A. Students are encouraged to talk to their advisor, faculty members, academic success coach and enroll in summer and/or fall classes needed to complete their degree program. Full-time, part-time and adult students should confirm they are enrolled in the correct number of credit hours for their degree program to receive any financial aid benefits for which they qualify.

Enrollment is now open online with step-by-step instructions here. For questions on finalizing fall enrollment, contact Preston Todd at todd@friends.edu.


Q. Will there be an increase or decrease in the number of classes offered online for adult studies? We have a wide array of classes available for our adult students both online and in a synchronous e-learning format to meet your needs as an adult student.


Q. What if my degree program requires a practicum? Students must reach out to their professors to receive any adjusted practicum information required for the class.


Q. What is the best way to contact campus offices and the IT Help Desk?

A. Campus offices are still open virtually during business hours and phones are being transferred to ensure we are assisting the needs of our Friends community. Please continue to call or email your intended office as normal. In you need assistance reaching specific offices contact Kelley Williams at kwilliams@friends.edu.

The IT Help Desk can be reached at helpdesk@friends.edu or 316-295-5767. Phone calls will be answered on weekdays from 8 a.m. to 5 p.m.


Q. What can students do to help during this time?

A. Students can help our Friends University Campus in the following ways:

  1. Pray for each other, Friends University, encouragement, health and safety.
  2. Engage with your professors and other students virtually.
  3. Share with your friends and others on social media what we are doing at Friends University.
  4. Stay the course with your studies and get signed up for summer and fall classes.
  5. Help recruit! Encourage those you know to check out Friends University.

The faculty and staff at Friends University are here to support our students and everyone is committed to working hard to provide you with the resources you need.