Whom should I call if I need assistance or need to talk with someone?
Contact the Office of the University Registrar at 316-295-5400 or 1-800-794-6945 ext. 5400 or e-mail registrar@friends.edu. Messages will be responded to within 24 hours during normal business hours.
How do I register for a course?
Once you are admitted to the degree program, you will receive registration paperwork via e-mail from the Office of the University Registrar. If you don’t receive registration information, please contact the Office of the University Registrar at 1-800-794-6945 ext. 5400 or by e-mail at registrar@friends.edu.
Changes in registration should be directed to your Undergraduate Academic Success Coach or Graduate Program Director.
How do I graduate?
Step 1: Successfully complete all degree requirements for Friends University.
Step 2: Complete appropriate paperwork with your Undergraduate Academic Success Coach or Graduate Program Director.
Step 3: Once your degree has been verified and awarded, the Office of the University Registrar will order a diploma for you. A detailed letter will be sent to you at that time regarding your diploma. Any person who has outstanding indebtedness will not be allowed to receive an official transcript, record or diploma.
Step 4: You are invited to attend a Friends University Commencement ceremony. Information regarding commencements hosted by Friends University can be found here. Information regarding caps, gowns, rings, invitations and other graduation related items can be found here.
How do I order official Friends University transcripts?
Transcript requests should be directed to the Office of the Registrar. Any person who has outstanding indebtedness will not be allowed to receive a transcript, record or diploma.
When are grades posted? How do I access my grades and get a grade letter?
Your grades will be available via Self Service Banner (SSB), Friends secure student information system. To view your final grades and print your own official grade letter from SSB, log on to SSB with your Banner ID and pin number. If you have trouble logging in, contact the Friends University Help Desk at helpdesk@friends.edu or call 1-800-794-6945 ext. 5767.
Transfer course audits are prepared for undergraduate students only. How do I get mine?
Your Undergraduate Academic Success Coach prepares an official audit for each fully admitted undergraduate student. You and your coach will review your audit and construct an academic plan that leads to the successful completion of your degree.
Where do I find the academic catalog?
Students must meet the degree requirements in effect at the time of their entry into Friends University. The catalog and course schedule contains those requirements and other institutional policies.
I’m eligible for VA educational benefits, whom do I talk to?
The University VA certifying official will be happy to assist you. Please contact the Office of the University Registrar at 316-295-5400, e-mail registrar@friends.edu, or call toll-free at 1-800-794-6945 ext. 5400.
What is Self-Service Banner (SSB), and how do I access it?
SSB is the Friends University student information system. Your student record information is housed there, along with services such as: access to unofficial transcripts, official grade letters, and class schedules. You can access SSB here. To log-in you will need your student ID and PIN. If you have trouble logging in, contact the Friends University Help Desk at 1-800-794-6945 ext. 5767.
What do I do if I have a complaint that needs to be reviewed?
The University General Policies provide an academic grievance procedure. If a student determines that a complaint warrants action, the student should be advised of the following University procedure:
- Student is asked to confer with the instructor involved. If such a conference does not resolve the issue;
- Student is asked to confer with instructor’s Division Chairperson. If such a conference does not resolve the issue;
- Student is asked to confer with the Dean of the instructor’s college. The Dean will take action that resolves the matter.
- Should a student wish to appeal the Dean’s decision, an appeal must be made in writing to the Vice President of Academic Affairs, who, in consultation with the President, will respond for the University.
If a graduate student determines that a complaint warrants action, the student should be advised of the following Graduate School procedure to be followed within 12 weeks from the end date of the course in question:
- Student should confer with the instructor involved. If such a conference does not resolve the issue;
- Student should confer with the Program Director. If such a conference does not resolve the issue;
- Student may appeal in writing to the Program’s Division Chairperson. If the issue is not resolved;
- Student may appeal to the Dean of the Graduate School. The written appeal will be forwarded to the Dean by the student. The Dean will take action that resolves the matter.
- Should a student wish to appeal the Dean’s decision, an appeal must be made in writing to the Vice President of Academic Affairs, who, in consultation with the President, will respond for the University.
How do I add or drop an online course? Can I get a refund?
Contact your Undergraduate Academic Success Coach or Graduate Program Director to initiate a course add or drop. You can fill out an add/drop form to forward to your coach/director to start this process. Refunding policies are determined by the Student Account Services Office. Please contact Student Account Services for further information at 316-295-5630 or 800-794-6945 ext. 5630.
How do I withdraw from the degree?
Should circumstances arise that require you to withdraw from the program and the university, you can fill out a Student-Initiated Withdrawal form with your Undergraduate Academic Success Coach to start this process. Discontinued class attendance does not constitute an official withdrawal.
The completion of an official withdrawal does not relieve the student from their financial responsibilities to the University.